Shipping Policy
Here's a quick overview of what to expect
Order Handling (1-5 Business Days): Our dedicated team is
diligently preparing your order with the utmost care. Quality
checks, and packaging – we want to ensure that your items are in
perfect condition before they start their voyage. Please allow the
full 5 business days, during peak seasons.
Shipping (7-14 Days): Once your order is ready, it will be making
its way to you with the speed of a shooting star! The shipping time
can vary depending on your location. Rest assured, we've
partnered with reliable carriers to ensure a safe and secure
delivery.
Tracking Your Parcel: Exciting news – you'll receive a tracking
number once your order is shipped! This will allow you to keep a
close eye on your parcel's journey right to your doorstep.
We understand that the anticipation is real and appreciate your
patience. If you have any questions or need help at any point, feel
free to reply to this reach out to us info@enchantwood.org.
Receiving Location Security: Please ensure that your designated receiving location is secure.
Once a package is marked as delivered by the carrier, their
insurance does not cover theft incidents. Unfortunately, shipping
insurance does not extend to cases where a package is stolen after
delivery.
In the event of theft, you may consider the following steps:
- Homeowner's/Renter's Insurance: Check whether your homeowner's or renter's insurance provides coverage for stolen packages.
- File a Police Report: Report the theft to your local law enforcement agency and obtain a police report.
To enhance security and reduce the risk of theft: Utilize a secure receiving location.
Explore package-receiving services like Mailboxes etc.
Direct packages to your local post office for pickup.
Please be aware that your satisfaction is our priority, and we
appreciate your understanding in this matter.